How to sell more professionally with a business chat account

For many small businesses, the first conversation with a customer happens in a chat app. A tidy, clear setup builds trust and saves time.

Set up the basics

• Use a separate number or business account from your personal one if you can.
• Add your business name, a short description, opening hours, address or area and a profile picture.
• Create a simple catalogue or list of your main items with clear photos and prices.

Save time with prepared replies

Write short replies for common questions, such as price, delivery, payment and opening hours. Use greeting and away messages so customers know when you will reply.

Organise your customers

Use labels or notes to mark new enquiries, orders in progress, paid orders and completed ones. This stops you from forgetting people.

Communicate clearly

1. Greet politely and answer the question first.
2. Confirm the item, the quantity, the price and the delivery cost in one message.
3. Agree the payment method and give the account details carefully.
4. Send a short update when the order is ready or on the way.

Protect yourself and your customer

• Never share OTP codes or your login with anyone.
• Be careful with fake payment alerts. Confirm money in your account before you release goods.
• Keep a record of orders and receipts.

Respect people

Do not add people to groups or send bulk messages without permission. A polite, helpful reply is better advertising than many forwarded posts.

Written by the EarnNaija team at EarnNaija Digital Technologies.

This article is general information, not financial or legal advice. Earnings are never guaranteed. See our fees page for the exact costs.